Refund Policy
Kevvee provides digital services, so there are no physical goods to return. This page explains how to request a refund and how requests are handled.
How to request a refund
During an active paid membership term, request early termination and a refund from the relevant order in Membership, or email hello@kevvee.com with your order number, account email and reason. Canceling renewal and refunding a current payment are separate actions. Top-ups, promotional credits, other orders and legacy benefits are excluded from membership refund calculations. Contact support about duplicate charges, non-delivery, billing errors or service failures. Do not send complete card details.
Calculation and service fee
For a voluntary monthly refund, the pretax plan amount paid for the period is multiplied by the unused paid credits divided by the paid credits issued for that month. For an annual refund, we add the pretax paid value of future service months not yet started to the same unused-credit calculation for the current month. A 30% service fee is deducted only from that refundable base, with no additional charge. Amounts are calculated in cents and capped at the original order’s unrefunded balance. Taxed invoices receive manual tax review and adjustments under applicable rules; the final refund may include refundable tax. We show the pretax estimate before submission and verify in-progress tasks. Used or expired current-month credits are excluded from ordinary voluntary refunds.
Review, payment and exceptions
We communicate a decision or missing information within 48 hours of a complete request. Related benefits are paused during review and restored if declined or if the provider refund fails. Approved refunds return to the original payment method, with notice after provider confirmation; bank posting normally takes 7–15 business days. Once successful, remaining benefits from that order are revoked and future renewals and annual grants stop. Duplicate charges, non-delivery, billing errors, service failures and mandatory refund or cancellation rights are handled separately; the 30% fee does not automatically apply. Existing purchases retain the terms shown at purchase. An unpaid order has no charge to refund.